CRM
Manage your customer base proactively
Notung brings your sales history together, analyses the deals in progress and spots new opportunities.
Talk to usSales management
Uncover the opportunities hidden in your customer base
Bring your customer records into one place: order history, average prices, seasonality, last order, last contact, outstanding balance and open opportunities. Agents read your sales history and public company data to find opportunities, prepare each salesperson’s calls for the day and draft the follow-ups.
In Notung’s sales overview, a salesperson’s October sales fill in against the target, then the calls the follow-up agent prepared for the day arrive, each customer with its sales over twelve months and its last order. The agent gives each call its reason: a customer to retain, a restaurant that bought 14 oak tables and no chairs, two quotes to follow up. The salesperson opens the restaurant, reads its figures and the agent’s reasoning, and creates the opportunity.
Customer service
Answer every customer request from data held in one place
Notung reads customer requests or looks up the answers in your systems for you: order status, delays, documents. An agent drafts each reply from the order, the production schedule and the carrier booking. Your team approves it, or adjusts it using what they know of the customer context and within their authority. A new order or a request for a quote goes straight to sales orders.
In Notung’s customer requests, the replies sent today are counted, then the morning’s requests arrive. The order status agent sorts each one: two replies drafted, a damaged delivery left to the team, a quote request sent to Sales orders. Customer service opens Hôtel Vermeille’s question about its order: the agent has read the order, the production schedule and the carrier booking and drafted the reply, which they send.